@InProceedings{Busemann_et_al:2000,
      AUTHOR = {Busemann, Stephan and Schmeier, Sven and Arens, Roman G.},
      TITLE = {Message Classification in the Call Center},
      YEAR = {2000},
      BOOKTITLE = {Proceedings of the 6th Applied Natural Language Processing Conference (ANLP'00), April 29 - May 4},
      PAGES = {158-165},
      EDITOR = {Nirenburg, Sergei and Appelt, Douglas and Ciravegna, Fabio and Dale, Robert},
      ADDRESS = {Seattle, Washington, USA},
      PUBLISHER = {ACL},
      URL = {ftp://lt-ftp.dfki.uni-sb.de/pub/papers/local/bus:sch:are:00.ps.gz ftp://lt-ftp.dfki.uni-sb.de/pub/papers/local/bus:sch:are:00.entry ftp://lt-ftp.dfki.uni-sb.de/pub/papers/local/bus:sch:are:00.dvi.gz. http://arXiv.org/abs/cs.CL/0003060},
      ANNOTE = {COLIURL : Busemann:2000:MCC.pdf Busemann:2000:MCC.ps Busemann:2000:MCC.dvi}
}