@Article{Traum_Hinkelman:1992,
      AUTHOR = {Traum, David and Hinkelman, Elizabeth},
      TITLE = {Conversation Acts in Task-Oriented Spoken Dialogue},
      YEAR = {1992},
      JOURNAL = {Computational Intelligence},
      VOLUME = {8},
      NUMBER = {3},
      PAGES = {579-599},
      URL = {http://www.cs.tufts.edu/~elizh/ci-single.ps},
      ANNOTE = {COLIURL : Traum:1992:CAT.pdf Traum:1992:CAT.ps}
}