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Stephan Busemann, Sven Schmeier and Roman G. Arens. Message Classification in the Call Center. In Sergei Nirenburg, Douglas Appelt, Fabio Ciravegna and Robert Dale editors, Proceedings of the 6th Applied Natural Language Processing Conference (ANLP'00), April 29 - May 4, Pages 158-165, ACL, Seattle, Washington, USA, 2000. URL   Bibtex entry  google [Annote]
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